Archives for posts with tag: Apple

Tim Cook is receiving a lot of press for asking the board to alter his compensation plan to better match performance (or lack thereof): see here (CNBC), here (CNN), and here (Mercury News).

In “The Fascinating Part of the Changes to Tim Cook’s Restricted Apple Stock”—so far the only journalistic piece I’ve seen that doesn’t just shovel boilerplate—Tim Worstall digs deeper. First he discusses how this model might infuriate fellow CEOs whose only real desire is to have their hand in the corporate till (my words), and how this move by Tim Cook and Apple’s board exhibits real leadership on executive compensation.

Second, he also exposes that Tim Cook isn’t actually exposing himself to too much financial peril, which is the true point of that article, and makes it a fascinating read.

I think that instead of leadership and altruism, a different motivating factor is at work: self-preservation.

Tim Cook knows he’s not Steve Jobs, that he cannot make evolutionary products seem revolutionary, which causes irrational exuberance. That doesn’t mean that at its peak the stock price was inflated. A stock price reflects the total expected future earnings of a company, and with the hype stirred up by Steve Jobs that surrounded Apple’s products and services, those earnings would have seemed likely/possible. But the sheen has worn off.

That doesn’t mean that Apple’s products aren’t any good—they are very good—but they are once more being evaluated on their merits, and there simply is a lot of competition out there.

Given Apple’s precipitous stock decline, and North American boards’ and shareholders’ unwillingness to have a long-term view, Tim Cook would normally have been fired by now. He’s certainly not gaining friends in the investment community (stock price of $1,000, anyone?).

Tim Cook can now be the CEO for the next ten years, not outperform the market but keep his job, and still out-earn all of us in one year what we cannot even earn in a lifetime. Per his comp plan, even if Apple is in the bottom-third of S&P 500 performance, he will still be granted 50% of his RSUs. That means, written into his contract now is that he can be a shitty performer, yet still receive 50% of his bonus compensation. It also means the board cannot really fire him for under-performance since it has agreed to these terms. Very shrewd bargaining indeed.

Tim Cook possibly faced getting fired soon, so instead he bought himself time (literally) and a ten-year revenue stream in the process. Tim Cook is probably a good shepherd, but not necessarily a great leader. He is, however, very wise: he knows when he has enough, and that more isn’t necessarily better. And he certainly knew how to package and sell that. If only he could do that for Apple, not just himself.

What’s really broken in executive compensation is tying it exclusively to shareholder needs, instead of the broader stakeholder needs (triple bottom-line stuff). Stakeholders include employees, customers, suppliers, the environment, etc. With a ten-year CEO runway Tim Cook can now ignore quarterly results. That’s actually very good, because he can focus on the real needs of the company. But he could also have put a real leadership stake in the ground by incorporating the larger universe of needs in his bonus plan, instead of just focusing on his own.

[Lest we forget the point of this blog…lesson to marketers: don’t hoodwink your audience.]

In “The perils of best practice: Should you emulate Apple?” the McKinsey Quarterly examines the practice of copying successful companies, and uses Apple as a case in point. The theme is, can you identify best practices, and is it a good idea to copy them?

If only it were that easy.

You should also ask the “can” question: Can you emulate Apple and its best practices? More abstractly, can you copy the best practices of your more successful competitors and steal some of their market share, or begin to outperform the market yourself?

I don’t have the answers, but here are some considerations.

The VRIO framework talks about:

  • Value
  • Rarity
  • Imitability
  • Organization

(1) Does your product/service/solution provide value to the customer; (2) are you the sole or one of very few providers with that capability; and (3) are there notable barriers to copying your offering? In comparison to yours, how do competitive offerings stack up?

Most importantly, is your company organized in such a way that you can (could) consistently exploit your market differentiation? Being the best isn’t good enough, it’s being able to defend being the best that matters, and that’s what “organization” in VRIO speaks to.

O” is about all the things that are hugely difficult to emulate:

  • Operational effectiveness and excellence
  • Corporate culture that learns from success and failure
  • Ability to innovate — interpret signals from slow and fast culture
  • Comp plans that foster innovation
  • Customer-centric service design

Only when what you deliver is valuable, rare, and difficult to imitate, and you are fantastically well organized will you be able to emulate a company like Apple, or your very best competitors.

And then it’s not about emulation, but about domination. Taking a cue from the Five Forces: for example, what inputs could you dominate to keep competitors at bay? Apple has signed huge contracts for glass for its portable devices, purchasing as much as 70% (if I recall correctly) of the available supply. That (a) creates shortages for competitors, and (b) drives up the price for the remaining manufacturing capacity. In your business, do you have enough cash to manhandle your competitors’ supply chains?

Back to the larger questions of should and can you emulate Apple, which has a Superstack—a nearly wholly owned and fully integrated value chain (infographic PDF).

Accenture Superstack

Accenture Superstack (appropriated w/o permission from Superstack PDF. Sorry.)

[FWIW, as much as people say that Google purchased Motorola Mobility for its patents, I can just smell the Superstack synergies, which likely weren’t lost on Google. Watch for a similar Microsoft move. . .]

In an era of outsourcing and specialization, how vertically integrated are you? Should you engage in M&A or, against the recommendation of the Five Forces model for many alternate suppliers, should you have just a few highly symbiotic, tightly coupled single-vendor relationships. How would those be affected during economically tough times?

What does your more successful competitor really deliver? Is it a product or an experience? Apple delivers a fully integrated and portable experience. You can watch the photos you took on your iPhone either on your iPad or even on your TV via Apple TV. You can listen to the music you purchased on your iMac via your iPhone or iPod. Apple makes available what matters to you in your personal life anywhere you want to experience that. They’ve made a conscious choice to leave the office behind. Microsoft, Google, and Oracle will fight that battle (not just with data availability, but secure portable application availability).

The “should you” question really is about strategy. What do you want to be when you grow up? And will emulating someone else actually get you there?

The “can you” question really is about capabilities. Can you successfully implement similar strategic and tactical choices that will ostensibly result in the same outcomes for you as they do for your competitors?

Which question you ask first is of academic importance—they’re two sides of the same coin, and in both cases the answer needs to be “yes.”

Ask yourself these questions:

  • What is our company good at?
  • What is our company bad at?
  • What is our competition good at?
  • What is our competition bad at?
  • Is our product valuable, rare, and inimitable?
  • Are we organized in a way that provides value (triple bottom line?), and is that organization difficult to copy (causal ambiguity).
  • Who are our direct competitors; who is entering our space with a similar solution; what dissimilar (substitute) solutions exist that accomplish the same outcome?
  • How are our competitors organized?
  • Do we have a clearly defined strategy, and is everyone in the company aware of this strategy and working toward its success?
  • Is sameness a viable differentiation strategy? Yes? No? For what reasons? What gaps need to be plugged?
  • Do we have a brand in good standing?

Then you can ask yourself: Should I copy my competitors’ best practices? By now you ought to know if they would add value to your organization, and if you could implement them successfully.

For those of you keeping score at home regarding my iPad purchasing saga (see post about Apple), based on Apple’s advice I switched from Apple’s online store to Best Buy. So that you don’t have to read the whole previous post, I ordered too many iPads from Apple and was subsequently banned from buying more.

Today I received a cancellation email from Best Buy because they were “…unable to verify my information.” So I called to verify my information.

First I was asked for my phone number so that they could look up my name. My question about why they didn’t just ask for my name went unanswered. After finally locating my order—once I gave them the order number (why didn’t they just ask for that in the first place?)—I learned that once more I’ve ordered too many iPads, and this order will not get filled.

I’ve seen this movie before.

No one in customer service was able to tell me what the order limit is, but I was told with absolute certainty that not a single person at Best Buy would be able to override it.

Since I’m decent at math I figured out the order limit myself. This was my third order (the very first one I placed was the one that Apple had canceled on me about ten days ago), and therefore the purchase limit has to be 2.

That could make gift-giving very tricky for some people.

It certainly puts a damper on my ability to stimulate the economy. Carole Inman (marketer extraordinaire) put it this way to me:

I think we have identified part of the reason the US economy is lagging – self-inflicted injury! 😦

It also goes against every marketer’s mantra of not over-promising and under-delivering, which is beginning to affect my efforts. Since I have a supply chain problem, it’s time to either seek alternate sources (not working) or substitutes. I feel a Five Forces blog post coming on . . .

Definitely time to reach out to Amazon.com to see how they feel about gifting the Kindle Fire.

One way I generate interest in our product, and start conversations with business decision-makers, is to sponsor and exhibit at high-level but intimate industry events. There I hold a contest to generate awareness of our company and move conversations along.

It’s a true contest—not a drawing—and the top two best participants each wins a prize (it pays to come in second!). We often receive praise for how realistically the contest mimics a high-risk issue the industry is currently experiencing, and how much fun it is to participate. People like the prize, too.

The prize is, and has been for a long time, the current version of an Apple iPad. I’ve been doing this since the iPad first came out (even awarding one a few weeks before it became available commercially). People love them…and I love people.

In the past twelve months alone I’ve placed orders for 24 iPads—24 winners!

After the event, once back home, I place separate orders via Apple’s online store, and have the iPads shipped directly to the winners. Everyone’s happy: the winners get their prizes, we generate goodwill and possibly enter into sales cycles, and even Apple makes money off our success. What could possibly go wrong?

Today’s order got canceled by Apple. This one really hurts, as an existing customer won the iPad. You see, after you’ve become a customer of ours, we still like you.

The automated cancellation email stated the following:

Apple is unable to fulfill orders that exceed the quantity limit per customer, or that ship to an international, freight forwarder, or an APO/AFO address.

Since my recipient is located in Texas, and I was shipping to the street address of the business, I was rather curious to find out what the violation was. After calling Apple, I’ve learned that I am a channel violator. I’ve placed too many orders (at full price, mind you), and the current order will not be un-canceled and shipped.

I am too good a customer.

Dave Stuart, Apple Business Representative, tells me that Apple will not sell me iPads if I wish to give them away as prizes, but they will sell me gift cards at the same value (and would I like to purchase one?).

I’ve been cut off.

Just you wait until they find out that I’ve gamed the system (unknowingly). Last October I placed an order for an iPad as a gift for my wife. I used my personal credit card, which has a different billing address than the corporate credit card. But I’m still the same violator. I just told my wife I probably wasn’t permitted to give her that gift, and she’s none too pleased…

Just like US Airways (see post), Apple punishes its good customers.

Marketers listen up: There has got to be a better way!

This morning’s SmartBrief on ExecTech newsletter contained an alluring headline: “Why “superstacks” are becoming an IT strategy.” Clicking through to the CRN article revealed less than stellar journalism; luckily the full PDF is available from Accenture for download. (This infographic PDF tells you everything you need to know, so you don’t actually have to read a whole lot.)

A Superstack (pronounced like “Superstar” by Molly Shannon, SNL) is:

…a more extensive and cohesive integration of operating systems, semiconductor chips, devices, applications and end-user services than the industry has traditionally achieved.

Apple is prominently cited as providing just such:

Accenture-Superstack

Accenture Superstack (appropriated w/o permission from Superstack PDF; very sorry)

I remember another company that also offered a Superstack, but they weren’t very marketing savvy, and ultimately lacked strategy, which Apple had in spades (under Jobs). They were called Sun Microsystems.

Sun had:

  • Chipsets
  • an OS (if they’d have open-sourced Solaris sooner Linux would have fared poorly)
  • Server hardware
  • Middleware
  • Virtualization (xVM, Java!)
  • A kick-ass filesystem
  • Grid computing
  • Office applications

And they had the Sun Ray™ Ultra-Thin Client (PDF)—a most cool idea that didn’t go anywhere (and wasn’t portable like an iPhone). So many benefits, so few buyers.

I don’t really miss Sun, but I don’t think of Apple as pioneering (hypocritical comes to mind more readily).